Privacy Policy

Introduction

At Big Red Guernsey limited, your privacy is important to us. We understand how crucial personal information is and are dedicated to safeguarding and respecting your privacy. This privacy policy sets out how we utilise any personal data we gather about you when you use our websites or our social media at any of our restaurants:

Red Grill House and Cocktail Bar

Rosso Pizza and Bar

Tinto Tapas and Wine

Information We Collect About You

When you use our website, make a reservation with us, subscribe in our newsletter or send a curriculum vitae we gather personal data about you. The types of data that we gather include Personal Identification Information (Name, email address, phone number, picture, food allergies, eating or seating preferences, birthday, anniversary) Technical Data (internet protocol (IP) address, browser type and version, time zone setting and location, etc.) Usage Data (information about how you use our website, products, and services)

Third-Party Service Providers

We use Resdiary as our reservation and guest experience software to help provide you with a personalized and hassle-free visit. Resdiary, working as a data processor on our behalf, does collect, process, and retain some of your personal data for the lawful and legitimate purpose of managing your reservations, visits, and preferences. We only keep your personal data for as long as we need to in order to use it as described in this privacy notice, and/or for as long as we have your permission to keep it. For reservations taken through ResDiary software, your data will only be stored in your local country, jurisdiction or lawful location. ResDiary data is stored securely in data centres managed by Microsoft Azure. For more information, please visit https://resdiary.com/privacy-policy-b2b

We use Creventa as our online pre ordering system to help provide you with an easy way of organising your private events at our establishments. For more information regarding their privacy policy please visit https://drive.usercontent.google.com/download?id=1KGzCODmz6FJ3RUhdXVq5gxSHxCXcPSAu&authuser=0

User under 16

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to our websites.

Cookies

On information in our websites, cookies record information about your online preferences and allow us to tailor our websites to your interests. During the course of any visit to a website, the pages you see, along with a cookie, are downloaded to your device. Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed into your account and to provide a more personalised experience. We use type of information to help improve the services it provides to its users. Certain areas of information our websites may use cookies for a specific reason.

Video Surveillance

Red Grill House and Cocktail Bar employs video surveillance for the safety and security of our customers, staff, and premises. Surveillance cameras are placed in common areas of our restaurant to monitor activities and ensure the safety of everyone on the premises.

The footage captured by these cameras may be used for:

Security purposes: To prevent and detect criminal activity or behaviour that violates our policies.

Operational purposes: To help resolve disputes or incidents that may arise during your visit.

Compliance with legal requirements: In the event of an investigation by law enforcement or regulatory authorities.

Data Retention: Video footage is stored securely and retained for a limited period of time (6 months), in accordance with our data retention policies and applicable laws. After this retention period, the footage is securely deleted unless required for ongoing investigations or legal purposes.

Access to Footage: Access to the video surveillance footage is restricted to authorized personnel only and is used exclusively for the purposes outlined above.

Your Rights

You have the right to request a copy of the data that we hold about you. If you would like a copy of some or all your personal data, please email us at eat@red.gg or write to us at 61 The Pollet, St Peter Port, GY1 1WL. You can also request us to correct or remove data you believe is inaccurate.

Changes to our privacy policy

We regularly review our privacy policy, and any updates will be placed on this web page. This privacy policy was last updated on 5th March 2025.